Bhopal
Mr. Kshitij Singhal, Managing Director of the Central Region Electricity Distribution Company, has given instructions to make the fuse of calls (removing electrical barriers) on time in view of the convenience of consumers. The managing director has said that all the field officers or personnel of the company should keep their mobile phones running 24 hours. He said that electricity consumers should not have any kind of trouble, so all the officials of the power company should keep their mobiles on 24 hours and call the consumers. Also, the Regional Chief General Manager, General Manager, Divisional Sub -General Manager and all the field officers are instructed to ensure call centers 1912, WhatsApp chatboat and local WhatsApp group and other mediums to ensure that the power related complaints through other mediums are ensured. The managing operator has asked all the plains to keep a constant monitoring on the CRM portal and maintains communication with public representatives and consumers.
The company has said that the company has provided many options to consumers to file complaints of power fault due to blind, during the rain and other disruption. Now consumers have an option of toll free number 1912, WhatsApp number 0755-2551222, mobile app ‘measure (UPAY) or company website Portal.mpcz.in to register complaints related to electricity disruption. Consumers can easily resolve their electricity disruption complaints using any one of these options.
The company has said that to file a complaint, the consumer should save the company’s WhatsApp number 07552551222 in your mobile and send a message “HI” and follow the upcoming messages. Similarly, through the Play Store, you can easily register your complaint by downloading the app app and using it. Go to the company’s portal portal.mpcz.in and click on LT Services, then click on Complaint and follow the upcoming instructions or call 1912 and call 1912 and make a quick complaint through IVRS.
The company has said that power personnel should work with vigilance and awareness in view of power supply and maintenance and operations and no personnel go on leave without permission. If it goes on leave, make arrangements for the deployment of alternative personnel in advance. During the storm, storm and rains, the number of individual complaints of consumers related to FOC (electrical barriers) in the call center increases. Therefore, the operational and supervisory staff of the Kaal Center have been instructed to work more vigilantly.
The Madhya Pradesh Electricity Distribution Company has asked the plains officers and employees to keep the information of mobile number of linemen etc. for contact during the disaster. The plains have been asked to maintain their coordination and coordination with the district administration/police administration and public representatives.
