Common Services CENTRES (CSC)A flagship initiative for India’s digital inclusion under the Ministry of Electronics and It (Meity), today announced a collaboration with salesforce, the #1 AI crm*. The collaboration AIMS to Enhance Citizen and Village Level Entrepreneur (VLE) Support Across Rural and Semi-UBAN Regions through a unified, ai-posled Grievance Redressal Platform T. Intelligent and scalable service experiences.
With over 6 lakhs active vages, CSC Plays a Foundational Role in Connecting Citizens with Essential Public and Private Services in Remote Areas. The adoption of salesforce marks a significant millestone in CSC’s Digital Transformation Journey, AIMED at Improving Resolution Timelines, Empowering VLES with Modern toles, And Fostering Greater Transparency and Trust in Citizen services.
Built on SAlesforce’s Platform, The Solution Integrates Service Cloud With Ai Tools Such as Einstein bots for 247 self-service and digital engine to consolidate Citizen Queries From Whitesap, Email, SMS, and the CSC Portal.
Sanjay Kumar Rakesh, MD & CEO, CSC Spv Said, “At CSC, our mission has always been to empower citizens and VLES by Bridging The Last-Mile Digital Gap. The collaboration with salesforce is a step forward in building a more responsive, unified, and data-Dr. Driven Grievance Redressal Framework. By Integrating Modern Tools and AI-LED Workflows, We are equipping our frontline network with the capability to resolve issues faster, track them transparently, and deliver beetter beetter excern Communities we serve. This is not just a tech upgrade – it’s a shift in how we enable trust in digital governance,
Arundhati Bhattacharya, President & CEO, Slesforce – South AsiaSaid, “India’s next leap in digital public infrastructure will be defined by how effectively we can brings citizen services closer to every corner of the countery – with money. Our collaboration with CSC is a powerful example of how ai can be harnassed to transform governance at the grassroots. We are proud to support csc in Empowering Lakhs of Village Level Entrepreneurs (VLEs) With the Tools to Deliver Faster, More Transparent, and Citizen-FIRST SERVICES,
CSC’s collaboration with salesforce lays the foundation for broader Digital Public Infrastructure. With CSC expanding into area Wallet services, Digipay, Insurance, and Telemedicine, The SAlesforce Platform Provides a Future-Ready Backbone to Unify Service DELIVERERE CROSS Functions. Its Extensibility, Multilingual Support, And Mobile-FIRSEGN Make It Ideal For Scaling Digital Governance Accounts Act India’s Diverse Citizen Base.
About CSC
Common Services CENTRES (CSCs) are a strategic corner of India’s digital India program, delivery a wide array of public and private services to citizens across the regaries rral and remote locations Network.
*Salesforce, the #1 crm, powered by ai technology and capability.
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