Lucknow
Uttar Pradesh Energy Minister A.K. Sharma once again made it clear today that he is fully committed to make electrical services transparent, accountable and consumer friendly in the state. When it was raining in the capital Lucknow, the ministers set out on inspection without any prior information, without umbrella, without security escort and protocol. Minister Sharma arrived directly 1912 Complaint Control Room, where he went inside without any formality and tested the ground reality of the system.
During the inspection, when he was present in the control room, at the same time a call was received by a female worker of a consumer under the toll free by a female worker of a consumer from Ganderian Purva village under Ranjitpur Sub Station in Bahraich district. The consumer said that his electricity connection here has been cut by a lineman and is demanding two thousand rupees. On this, the minister immediately inquired and gave clear instructions that such incidents would not be tolerated. The concerned lineman Nepali was dismissed from service with immediate effect.
Unnecessary delay in disposal of complaints
After this, the Energy Minister reached the 33/11 KV sub -station of the assembly constituency, where he interacted with the personnel posted there and know how many complaints are pending in the area, how they are being disposed of and what levels are being interrupted. He found that there is unnecessary delay in disposing of many complaints, due to which consumers face trouble. The minister directed that accidents, corruption, frequent complaints, sensitive consumers, VIP calls or problems related to technical obstacles should be identified in ‘Special Flagging category’ and they should be resolved on immediate priority. He also said that such complaints should be monitored at a high level so that no consumer is a victim of neglect.
Discussion in detail with control room in -charge
Reviewing the 1912 toll free service, the minister discussed in detail with the officers, call receiver and control room in -charge. He said that this service is a bridge between the general public and the department and it is very important to be accountable, transparent and technically strong. The minister said that “Consumers are paramount for us. I have taken a pledge that I will prepare a responsible and transparent system in the electricity department by eliminating corruption, laxity and neglect. We will not sit peacefully until this department runs in the spirit of public interest.
